Refund policy

Hi! Please read our full return policy. You can start a return by visiting the page

Returns / Refunds:

 You can request a refund within 30-days of receiving your order. We will send you a prepaid shipping label to be shipped via USPS Priority Mail. Upon receiving your package and inspecting it, your refund will automatically be applied to the original method of payment, within 5 business days. A $5 restocking fee will be deducted from your refund.

How Do I Change Or Cancel My Order?

Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. Please note that any orders that have already been packed or shipped cannot be modified or cancelled.

How Do I Return An Item?

If you wish to return an item, please contact us within 7 days from receiving your order.

Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

Returned items must be in original packaging, including any accessories, manuals, and documentation.

Returned items must be unused, in the same condition that we sent it to you, and in their original packaging. Stains, folded cards, broken seals/ plastic foiling broken will not be accepted. If the condition of the product shipped back to us is not in acceptable condition we reserve the right to not refund or exchange. Products that have been personalized cannot be refunded or exchanged.

Returns made without receipt may be refused. Casetoly reserves the right to deny any return.

How Long Is The Returns Process?

Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.

Defective Products: 

If you receive a defective product, please let us know within 15-days. We'll provide the instructions to receive a new replacement or a full refund.